MoveToCanada
131 Bloor Street West, Toronto, Ontario, Canada
Last updated: April 25, 2026
Effective date: April 25, 2026
1. Our Commitment
MoveToCanada is committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology. We believe that prospective immigrants — including those with disabilities — should be able to find immigration lawyers, complete the eligibility quiz, read informational content, and submit inquiries with the same ease as any other user.
We treat accessibility as an ongoing responsibility, not a one-time project. We continually review the Site, listen to user feedback, and prioritize fixes for any barriers that prevent people from using the service effectively.
2. Standards We Follow
We design, build, and maintain movetocanada.com (the "Site") with reference to the following standards:
- Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the international standard published by the W3C and adopted by Canadian, US, and EU regulators
- Accessibility for Ontarians with Disabilities Act (AODA) and its Integrated Accessibility Standards Regulation (IASR)
- Ontario Human Rights Code — which prohibits discrimination on the basis of disability
- Canadian Human Rights Act, where applicable to federally regulated communications
For our future operations in the United States via MoveToAmerica.com, we will additionally follow the Americans with Disabilities Act (ADA) Title III and Section 508 standards.
3. Conformance Status
The Site is partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that some parts of the Site fully meet the standard, and other parts do not yet fully meet it but are under active remediation.
We have not yet completed a third-party accessibility audit. We intend to engage a qualified accessibility consultant to perform a full audit before the end of 2026 and to publish the audit summary in a future update to this statement.
4. Accessibility Features We Have Implemented
The Site includes the following accessibility features:
- A "Skip to main content" link at the top of every page so keyboard users can bypass navigation
- Semantic HTML5 landmark elements (
<header>, <nav>, <main>, <footer>, <aside>) so screen readers can announce page structure
- A logical heading hierarchy (one
<h1> per page, with <h2> and <h3> used in order)
- ARIA labels, roles, and live regions on complex interactive components, including the city search combobox, the eligibility quiz, and the contact form
- Form fields with explicit
<label> associations, visible focus indicators, inline error messages, and clear required-field markers
- Sufficient colour contrast meeting WCAG AA contrast ratios (4.5:1 for body text, 3:1 for large text and meaningful UI components)
- Keyboard navigation throughout — every interactive element is reachable and operable via the Tab and Enter keys
- A visible focus indicator on all interactive elements
- Responsive layouts that work at 200% browser zoom and on screen sizes from 320px wide upward
- Reflow without horizontal scrolling at 320 CSS pixels (WCAG 1.4.10)
- Descriptive alt text on meaningful images; decorative images marked with empty
alt="" so screen readers skip them
- Error prevention and confirmation steps for irreversible actions such as account deletion and subscription cancellation
- A theme preference (light/dark) for users who need a specific colour scheme
5. Known Limitations
We are aware of the following accessibility gaps and are actively working to resolve them:
- Lawyer and service provider video introductions — videos uploaded by listed lawyers may not yet have captions, transcripts, or audio descriptions. We are exploring tooling to make captioning a required step at upload.
- Lawyer and service provider profile photos — alt text for these photos is currently auto-generated based on the listed person's name and city. We plan to allow listed lawyers and service providers to enter custom alt text.
- PDF resources — informational PDF resources we link to from third-party sources (such as IRCC publications) may not be fully accessible. We do not control the accessibility of third-party documents but will provide alternative formats on request.
- Third-party embeds — the Stripe payment form, Google reCAPTCHA challenges, and Google Analytics opt-out controls are provided by third parties whose accessibility characteristics we do not fully control. We have configured these services to use the most accessible options they offer.
- Eligibility quiz progress indicator — the multi-step quiz currently uses a visual progress bar that may not be optimally announced by all screen readers. We are revising this to use a clearer ARIA live region.
- Complex tables — some informational tables on city pages may not have all column header relationships correctly identified for screen readers when viewed at narrow widths.
- Auto-suggest dropdowns — the city search and country-of-origin auto-suggest may not be fully optimized for all combinations of screen reader and browser. Keyboard navigation works, but screen reader announcement timing may be inconsistent.
If you encounter a barrier that is not on this list, please tell us — see section 9.
6. Third-Party Content
The Site displays content submitted by listed lawyers and service providers, including biographical text, photographs, video introductions, and firm or business descriptions ("Listing Content"). We require lawyers and service providers, through our Terms of Service, to submit content that is truthful and non-misleading, but we do not currently mandate that submitted content meets WCAG criteria such as plain language readability or video captioning.
We are working to introduce accessibility requirements and tooling for Listing Content over time. In the interim, if you encounter Listing Content that creates a barrier — for example, a lawyer's video introduction that lacks captions, or a bio that is difficult to follow — please contact us at accessibility@movetocanada.com and we will follow up with the lawyer or service provider directly.
7. Compatible Assistive Technologies
We test the Site with the following assistive technologies and combinations. The Site is designed to work with current versions of:
- Screen readers — VoiceOver on macOS and iOS, NVDA on Windows, JAWS on Windows, TalkBack on Android
- Voice control — Voice Control on macOS and iOS, Windows Speech Recognition, Google Assistant on Android
- Screen magnification — built-in magnification on macOS, Windows Magnifier, ZoomText
- Switch control and alternative input — iOS Switch Control and macOS Switch Control
If you use a different assistive technology and encounter difficulty with the Site, please tell us so we can include your configuration in our testing.
8. Alternative Formats
We will provide information published on the Site in alternative formats on request, including:
- Plain text or large-print versions of any page
- Accessible PDF or DOCX versions of policy documents (including this Accessibility Statement, the Privacy Policy, and the Terms of Service)
- Braille or audio format of policy documents and other written content (we will arrange transcription through an accessibility service provider; please allow up to 15 business days)
- Alternative communication formats for inquiries, such as written correspondence by mail rather than email, or accessible web forms with extended time limits
To request an alternative format, contact accessibility@movetocanada.com or write to us at the mailing address in section 12. We do not charge for alternative formats, except where the actual cost of producing a particular format (such as braille) is significant, in which case we will discuss the cost with you in advance.
9. Feedback and Reporting Barriers
If you experience an accessibility barrier on the Site, or if you would like to suggest an improvement, please contact us:
- Email: accessibility@movetocanada.com
- Mail: Accessibility Officer — MoveToCanada, 131 Bloor Street West, Toronto, Ontario, Canada
- Through any contact form on the Site, with the subject line "Accessibility Feedback"
When reporting a barrier, please include — to the extent you are able — (a) the URL of the page where you experienced the barrier, (b) the assistive technology, browser, and operating system you were using, (c) a description of what you were trying to do and what happened, and (d) the contact method you prefer for our response.
We aim to acknowledge accessibility feedback within 2 business days and to provide a substantive response within 5 business days. If a fix requires development work, we will tell you the expected timeline and provide an alternative way to complete what you were trying to do, where possible.
10. Formal Complaints
If you are not satisfied with our response, you may escalate your concern through any of the following channels:
- Accessibility Directorate of Ontario — for AODA-related concerns about accessibility of our website. Information and complaint forms are available at ontario.ca under "Accessibility laws."
- Human Rights Tribunal of Ontario — if you believe you have been discriminated against on the basis of disability under the Ontario Human Rights Code. Information is available at hrto.ca.
- Office of the Privacy Commissioner of Canada — if your concern relates to the accessibility of how we handle your personal information rather than the Site's general accessibility. Information is available at priv.gc.ca.
We will cooperate fully with any inquiry from the above bodies and will continue to communicate with you directly to resolve your concern.
11. Multi-Year Accessibility Plan
We maintain an internal multi-year accessibility plan that identifies known barriers, prioritizes remediation work, and sets timelines for improvement. The current plan covers the period from 2026 to 2028 and includes:
- Completion of a third-party WCAG 2.1 AA accessibility audit by end of 2026
- Implementation of mandatory captioning for all lawyer video introductions by mid-2027
- Custom alt text fields for all profile and listing photos by end of 2026
- Annual accessibility review and re-publication of this statement
- Staff training on accessibility for any team members involved in content authoring or platform development
A summary of our current plan and our progress against it is available on request from accessibility@movetocanada.com.
12. Technical Specifications
The Site is built using:
- Next.js (App Router) and React for the application framework
- Tailwind CSS for styling, configured with WCAG-compliant default contrast ratios
- HTML5, ARIA 1.2, CSS3, and JavaScript (ECMAScript) for semantic markup and interaction
- Vercel for hosting and content delivery
The Site relies on JavaScript for some interactive functionality (such as the eligibility quiz and city search). Where JavaScript is required, we provide a meaningful experience for keyboard and screen reader users.
We test the Site on current versions of:
- Browsers — Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari (macOS and iOS), and Samsung Internet
- Operating systems — Windows 10/11, macOS, iOS, iPadOS, Android, ChromeOS
13. Contact
For accessibility questions, feedback, alternative format requests, or to escalate a concern within MoveToCanada before going to an external body:
Accessibility Officer — MoveToCanada
Email: accessibility@movetocanada.com
Mail: 131 Bloor Street West, Toronto, Ontario, Canada
We will acknowledge your inquiry within 2 business days and aim to respond substantively within 5 business days.
